Accommodation

Accommodation
In the event the accommodation booked or requested is not available, every effort will be made for an alternative in another accommodation of similar standard. (in case of the above hotel is not available, a similar one will be replaced).

Special request
If there are any requests regarding special meals, dietary requirements, adjoining room and so on, please inform the company when booking. Such requests are subject to confirmation and availability.  

Reservation & Deposit

Reservation Tour
The booking should be made prior 15 days of tour departure.

Deposit on Tour
The 50% of deposit or full payment of tour fare per person is required upon booking. Failure to comply with this may result in an automatic cancellation of reservation and a forfeiture of deposit.

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Cancellation & Amendment

Amendment
For each amendment made after a booking has been confirmed, an amendment fee of US$ 10 per person will be charged. 
An amendment fee does not constitute a transfer to another tour whereby an administration fee of US$10 per person will be levied in addition to the amendment fee.

Complaint/Claims/Refund

Complaints
Any complaint/claims must be made in writing within 2 weeks after services have been rendered.

Claims
No responsibility is accepted in respect of any complaint/claim which is not so made.

Refund
Tour members should be aware that the Company is acting as an agent for the service suppliers. After a deposit or full payment is made, all arrangements are still subject to confirmation. When the arrangement cannot be confirmed.
The Company will endeavor to notify passenger at least 2 weeks before departure and a refund to payment of tour fare will be made if the tour is cancelled.  The Company shall not be liable for any further responsibilities.

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Extension of Stay
Extension of stay/deviation may be permitted at the end of tour, subject to maximum validity and restrictions of air ticket, seat confirmation and availability of hotel prior to commencement of tour. It is the passenger's responsibility to hold firm confirmation for their return flight. 

When extension of stay /deviation can not be confirmed three weeks prior to the group's departure date, passenger is deemed to be taking the original tour schedule. 

In the event that the original arrangement has been changed by the Company during the process, any extra cost will be borne by the passenger.

Extension of stay/deviation will be at passengers own expenses & transfer to airport will not be provided.

The air ticket issued is a special ticket, restricted to a specific airline only. It is non-negotiable, non-endorsable, non-refundable & non-reroutable. Any alternation in routing or dates by passenger is solely at his/her own risk. The Company and its associated agents shall not be held responsible for any inconvenience caused and extra expense incurred. No refund will be made for any unused air ticket, accommodation, meals, or sightseeing in part or full.

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Tour Guides

Mittapheap Tours Co, Ltd. employed more than 20 tour guides, all whom are licensed. They speak multilingual languages including English, French, German, Spanish, Japanese, Chinese, Thai, Korean and more. 

Excellent knowledge of Cambodia's cultures, arts and history and great care are of their value. They say "Clients are their King". 

This simple words reflect their philosophy of putting clients first.

Additional Charge Per day for tour guide speaks: 

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Tour Policy and Child Fare

Tour Group:
For group tour of full paying 15 pax and above, one (01) tour leader is given full complimentary on double sharing basis.
 
Child fare:
- Infant of 2 years old and below sharing same room with parents charge 10% 
- Child of under 12 years old and sharing same room with parents charge  65%
- Child of under 12 years old and sharing same room with parents with extra bed  is charged for 70%

Eligibility:
- Below 12 years ( on the date of departure) 
- Child fare is based on sharing a room with two adults. 
There will be  an  additional cost for child sharing one room with adult.

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For Cambodian visa can be applied upon arrival.

Responsibility

Mittapheap Tours Co,. Ltd and its associates acts only as and agent for the transportation companies, hotels & other principals for the tour programs. They accept no responsibilities for injuries, damage, accident, loss, delay, theft, quarantine, customs regulation, strike, changes in itinerary, deportation or refusal of entry by Immigration Authorities resulting for improper travel documents, possession of unlawful items or irregularities that may be caused to person or property. Any losses & expenses are the responsibility of the passenger. All proper travel documentation are the sole responsibility for the passenger.

The Company reserves the right to alter itineraries, travel arrangements, hotels reservations etc. If it is necessary or in the case of force major, The Company reserves the right to cancel any tour prior to date of departure for any reasons, including insufficient number of participants. Should this happen, the entire payment shall be refunded without further obligation on the part of The Company.

The Company will recommend alternative tour, preferably to the same destination or other destinations. Should passenger decide not to accept the alternatives, all monies paid shall be refunded in full by The Company without further obligations.

The Company also reserves the right to require any individual to withdraw from the tour if deemed his/her act of conduct is detrimental to or incompatible with the interest, harmony & welfare of other passengers and the tour as a whole. The company shall be under no further liability thereafter to any such person. No tour leaders/guides or other employees or agents of  the Company or authorized to commit The Company to any liability whatsoever and The Company will not be bound by any statement or representation unless in writing and signed by a management executive of The Company. The Company reserves the right to take photographs & films for passenger while on tour with The Company to be used for brochures advertising or publicity material without obtaining any further consent from passenger.

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